Real Results: How AI Is Transforming Housing Organisations

Discover how organisations are using AI to deliver measurable improvements in efficiency, governance, and resident and citizen outcomes.

See what’s working in practice. These case studies share real examples of AI adoption — from day-to-day service improvements to long-term strategic gains. Each one shows how leaders built assurance, measured impact, and achieved safer, smarter outcomes for residents and staff.

Disclaimer: The case studies on this website include both approved and independent analyses. Approved case studies are marked, while independent ones are based on publicly available information and sector insights. These do not constitute endorsements, official representations, or formal guidance from the organisations mentioned

FEATURED CASE STUDY

Digital transformation in housing: Livv’s AI-powered tenant assistant*

Introduction Livv Housing Group is rethinking tenant communication through a digital assistant designed to make services more accessible and engaging. Rather than launching another chatbot, Livv intro...

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AI in social housing: Bromford Flagship’s place-based approach*

Bromford Flagship has shown how AI in social housing can turn data into better tenant outc...

Real Results: How AI Is Transforming Housing Organisations

Discover how organisations are using AI to deliver measurable improvements in efficiency, governance, and resident and citizen outcomes.

Digital transformation in housing: Livv’s AI-powered tenant assistant*

AI in social housing: Bromford Flagship’s place-based approach*

AI in Social Housing: Wolverhampton Homes Predicts Damp & Mould*

Predicting Tenancy Failure: How AI Can Help Improve Lives- Together Housing.*

Proactive Rent Arrears Prevention with AI | Mobysoft*

Innovative AI Solutions Enhancing Independent Living | ExtraCare*

Enhancing Compliance & Tenant Satisfaction with AI at North Star*

AI-Powered Housing Management: Incommunities’ Innovation in Predictive Maintenance*

Innovative Digital Transformation in Social Housing: Lessons from Birmingham’s Foundry Initiative*

Building Trust in AI and Data Use for Social Housing: Camden Council’s Approach*

Digital transformation in housing: Livv’s AI-powered tenant assistant*

AI in social housing: Bromford Flagship’s place-based approach*

AI in Social Housing: Wolverhampton Homes Predicts Damp & Mould*

Proactive Rent Arrears Prevention with AI | Mobysoft*

Enhancing Compliance & Tenant Satisfaction with AI at North Star*

Innovative Digital Transformation in Social Housing: Lessons from Birmingham’s Foundry Initiative*

Building Trust in AI and Data Use for Social Housing: Camden Council’s Approach*

Strategic AI Adoption: Enhancing Productivity and Efficiency at Nottingham County Council*

AI-Driven Innovation for Social Housing: Insights from Derby City Council’s AI Transformation*

Harnessing AI in Social Housing: Lessons from West Berkshire Council*

Digital transformation in housing: Livv’s AI-powered tenant assistant*

AI in social housing: Bromford Flagship’s place-based approach*

AI in Social Housing: Wolverhampton Homes Predicts Damp & Mould*

Predicting Tenancy Failure: How AI Can Help Improve Lives- Together Housing.*

Proactive Rent Arrears Prevention with AI | Mobysoft*

Innovative AI Solutions Enhancing Independent Living | ExtraCare*

Enhancing Compliance & Tenant Satisfaction with AI at North Star*

AI-Powered Housing Management: Incommunities’ Innovation in Predictive Maintenance*

Innovative Digital Transformation in Social Housing: Lessons from Birmingham’s Foundry Initiative*

Leveraging AI to Enhance Social Housing Services-A Case Study Inspired by Telford & Wrekin Council*

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