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Demystifying AI
for Social Housing | DASH

Practical assurance-led AI tools and guidance for housing boards and executives — helping protect tenants, meet regulatory expectations, and act with confidence under pressure.

For Boards

Board Assurance & AI Governance
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For Executives

Practical Support for Exec Teams
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We help housing leaders use AI safely and credibly — protecting tenants, supporting services, and strengthening assurance.

AI in Housing Today

DASH helps housing leaders manage risk, assurance, and AI use under pressure.
Broad experimentation, limited policy
9 in 10 housing providers are testing AI tools, yet only 1 in 5 have a formal policy or governance lead.
(DASH Sector Adoption Briefing, Oct 2025)
Measurable service impact emerging
Early adopters report up to a 15% reduction in unplanned repair visits where predictive analytics and clear governance are combined.
DASH Sector Adoption Briefing)
Skills gap holding back progress
Around 80% of organisations cite lack of AI literacy and staff skills as their top barrier to adoption.
(NHF “State of AI in Housing 2025”)
Governance lag is sector-wide
Only 13.5% of staff know their organisation has an AI policy; fewer than 4% know of an AI strategy.
(HAILIE AI Adoption June 2025)
Tenant outcomes not yet front and centre
Fewer than 1 in 3 providers actively use tenant feedback to shape AI initiatives.
(DASH Readiness Assessment Sept 2025)
Data quality defines results
Over 65% of housing leaders say poor or inconsistent data is the biggest barrier to trusted AI.
(Service Insights Aspirations & Applications of AI 2025)

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Two essential tools for housing leaders
Start with the Strategy Playbook to prioritise safe, practical use of AI, or use the Governance Toolkit to provide clear board assurance.
How we help?
Every organisation faces different pressures and risks.
Whether you’re starting cautiously, building confidence, or strengthening assurance, our support helps leaders act safely and meet regulatory expectations.
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Board-ready AI. Tenant-first outcomes

© 2025 DASH – Demystifying AI for Social Housing.   |   Guidance only. Not professional advice.   |   For internal use only.   |   View full Terms of Use & Disclaimer

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