Swindon Council: Simply Readable, an AI Easy-Read Solution*

Introduction

In the realm of social housing, clear and accessible communication is paramount. Many residents, including those with learning disabilities, non-native English speakers, and individuals with varying literacy levels, often find standard documents challenging to comprehend. This communication gap can lead to misunderstandings, reduced engagement, and a sense of exclusion among tenants.

The Challenge

Traditionally, creating "Easy-Read" documents—materials simplified with clear language, larger fonts, and supportive images—has been both time-consuming and costly. Each page could cost upwards of £120 and take weeks to produce, straining resources and delaying the dissemination of crucial information. For social housing providers, this means that essential updates, policy changes, or support information might not reach all tenants promptly, potentially impactin...